Easy Returns & Exchanges
Damaged or Defective Devices
We want you to be completely satisfied with your purchase from Smart Valley. If you're not happy with your smart device for any reason, you can return it within 30 days for a full refund or exchange. We make the process easy and hassle-free. Simply contact our customer service team to initiate a return or exchange. We'll provide you with a shipping label and instructions for returning your device. Once we receive your return, we'll process your refund or exchange right away.
Return & Exchange Policy
In the rare event that your smart device arrives damaged or defective, we'll make it right. Just contact our customer service team within 7 days of receiving your device and we'll send you a replacement or provide you with a full refund. We may ask for photos or a video of the damaged or defective device to help us improve our packaging and quality control processes.